Cancellation & Refund Policy
1. RETURNS
Our return policy lasts 1 days (24hrs) for the items marked as refundable at product detail page from the date of purchase. Past 1 day since activation, unfortunately we can’t offer you a refund.
The returns would be applicable on those items, who has listed inappropriately i.e. missing data or information/video content that has been displayed on the detail page and no cancellation shall be allowed once purchased.
Each item/service listed by us will be available up to certain duration of time, and dependent on your period of purchase. Therefore once the subscription period will gets over item would not be accessible and no refund/return would be applicable.
2. REFUNDS
Once your return request is received and inspected, we will send you an email to notify for the approval of the refund request. We will also notify you of the rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit /debit card or original method of payment, within a certain amount of days.
3. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. It can take up to 7-10 business days for a refund to be processed and to show up in your bank account.
If you've done all of this and you still have not received your refund yet, please contact us at info@aespleduzone.com
4. EXCHANGES
We only refund the amount. If you want to exchange it with other item, send us an email at info@aespleduzone.com or Send refund request from the link available in your customer account section.
5. DE-ACTIVATE / DELETE ACCOUNT
To delete an account from APP, a user must visit the My Dashboard Page from the left menu. At the bottom of the page, there a Deactivate Account link is available, by clicking on the link user needs to accept the Delete Account Terms, once accepted a user shall be able to view and press Delete My Account button. Once clicked the user account shall be deactivated immediately with logout event and post 90 days of Delete Account user data shall be removed permanently.
However, AESPL Eduzone also provides the right to user if he/she has accidently deleted the account, can be retrieved within 15 days of removal by sending mail on info@aespleduzone.com post successful verification by our technical team.
